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Custom Ticket Views LogoCustom Ticket Views

See your helpdesk tickets with clarity.

Flexible ticket views for YouTrack Helpdesk. Show exactly the information you need — nothing more, nothing less.

Custom Ticket Views - Table with column selector

Customizable Columns

Designed for busy helpdesk teams

Helpdesk teams work with a lot of information — reporters, statuses, priorities, custom fields.

Custom Ticket Views helps reduce visual noise by presenting tickets in a clear, structured table layout. Administrators define what data is available. Reporters decide what they want to see during their session.

Small configuration changes that improve daily clarity.

Core capabilities

Admin-controlled fields
Administrators choose which ticket fields are available as columns for reporters.
Session-based personalization
Reporters can show or hide available columns during their session to focus on what matters most.
Clear table layout
Tickets are displayed in readable columns with sorting and pagination for efficient scanning.
Built for Helpdesk
Works directly inside YouTrack Helpdesk and follows native interaction patterns.

Recognized by the YouTrack team

Awarded the “Honored YouTrack App Creator” badge for active contribution to the ecosystem.

YouTrack ecosystem credential badge

What you can do

Enable or disable ticket fields as table columns (admin)
Show or hide available columns during a session (reporter)
Sort tickets by one or multiple columns
Full-text search across tickets
Pagination for large ticket lists
Works directly inside YouTrack Helpdesk
Ticket data remains in your YouTrack instance
How it works

Get a clearer ticket view in minutes

1

Configure (Admin)

Administrator enables which ticket fields should be available as columns.

2

Adjust (Reporter)

Reporter shows or hides available columns and sorts tickets as needed.

3

Work with clarity

Use the customized view to review, prioritize, and manage requests more efficiently.

Safe and predictable

Custom Ticket Views works within your YouTrack instance.

Ticket data remains in YouTrack
No external storage of ticket content
Internet connection required only for subscription validation
Clear configuration and predictable behavior

Designed to be safe and straightforward for administrators.

Pricing

Simple pricing based on your team size

Transparent pricing that scales with your team.

Estimate your monthly cost
Enter the number of active YouTrack users to calculate your price.
Based on peak active users from the last 30 days in your YouTrack instance.
Price per user
€0.54 / month
Estimated monthly cost for 50 users
€27.00
30-day free trial included

Trial starts after installation. No credit card required.

Pricing is based on your YouTrack user count. Monthly billing with pro-rata adjustments.

Need offline licensing? Contact us

FAQ

Everything you need to know about Custom Ticket Views

Small change. Big clarity.

Give your helpdesk team a clearer view of incoming requests with a lightweight extension built for YouTrack.

Need help with Custom Ticket Views?

Questions about installation, setup, or best practices? We're here to help you get your team up and running.

support@appfero.com