Close the feedback loop inside YouTrack
Collect CSAT at resolution, target the tickets that need feedback, and keep survey reporting under control without leaving YouTrack.
Better signal, less survey noise
Customer Satisfaction helps teams ask for feedback at the right moment, protect dashboard access, and turn responses into practical service-quality decisions.
- Use global rules to prioritize VIP customers, incidents, or selected ticket types.
- Let project admins review active delivery policy without changing it locally.
- Share dashboard insight with the right teams while keeping report setup controlled.
- Collect feedback through email surveys or directly from the issue panel.
Recognized by the YouTrack team
Awarded the “Honored YouTrack App Creator” badge for active contribution to the ecosystem.
Survey the right tickets, not every ticket
Use YouTrack queries and deterministic delivery rates to shape feedback collection. Critical incidents can always receive surveys, while routine questions can be sampled to avoid fatigue.
Everything needed to run feedback collection calmly
Keep feedback collection targeted, reporting useful, and project setup understandable for administrators and support teams.
Share satisfaction insight with the right people
Dashboard permissions let app administrators decide who can open report data and who can create or configure report widgets. Teams get visibility without turning every dashboard into an admin surface.
Keep reporting useful everywhere
Map CSAT ratings and comments into native YouTrack custom fields so teams can build their own reports, searches, workflows, and automations.
From resolved issue to better support decisions
CSAT turns resolution moments into structured feedback your support team can review and act on.
Resolve issue
The app checks project settings, delivery rules, usage limits, and enabled feedback channels.
Collect response
Customers rate the resolution by email survey or directly from the YouTrack issue panel.
Review outcomes
Teams use dashboards, feedback lists, and mapped YouTrack fields to spot service risks, coaching opportunities, and trends.
Simple pricing for support teams
Choose a plan based on your monthly response volume. Upgrade anytime from app settings.
Included
Included
Everything in Starter, plus:
Everything in Pro, plus:
Plan feature availability
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Monthly responses | 10 | 100 | 300 | Unlimited |
| Custom email template | — | |||
| Global email template | — | |||
| Dashboard date range | 30 days | All | All | All |
| Dashboard permissions | — | — | ||
| Survey delivery rules | — | — | ||
| Survey expiration customization | — | — | ||
| Custom field mapping | — | — | ||
| Priority support | — | — | — | |
| Offline licensing | — | — | — | Custom |
Prices are shown excluding VAT. Taxes may apply depending on your location.
You can upgrade and manage your subscription directly from the app settings within your YouTrack instance.
FAQ
Plan limits, upgrades, and deployment details for Customer Satisfaction (CSAT)
Ready to improve your support feedback loop?
Launch Customer Satisfaction (CSAT) in YouTrack and start measuring outcomes that matter.
Need help with CSAT?
Questions about rollout, survey limits, or enterprise agreements? We can help you map the right setup.