Appfero - Apps that deliverAppfero

Refund Policy

Last updated: 08 August 2025
Effective as of: 08 August 2025

1) Who we are & Merchant of Record

Provider (Appfero / Developer): Michał Sztuka (Appfero), ul. Nadwarciańska 50, 98-324 Toporów, Poland, NIP: PL8322083763, support@appfero.com
Merchant of Record (payments/invoicing/refunds): Paddle.com Market Limited, 70 Wilson Street, London, EC2A 2DB, United Kingdom (“Paddle”).
All purchases, billing, tax collection, and refund payments are handled by Paddle.

This Refund Policy forms part of our Terms of Service and is subject to the EULA.

2) Cancellations vs. refunds

  • Cancellation stops future renewals. Access continues until the end of the paid term (no prorated refunds for the remaining period, unless required by law).
  • Refund returns money for a completed charge, when eligible under this policy or applicable law.

3) Consumer right of withdrawal (EEA/UK)

If you are a consumer, you generally have 14 days from purchase to withdraw.
Important: By requesting or receiving immediate access to the Plugin after purchase, you expressly consent to immediate performance and acknowledge loss of the withdrawal right once performance begins.
Refunds under this right (where applicable) are processed by Paddle.

4) Eligibility for refunds (non-exhaustive)

Subject to Section 3 and applicable law, refunds may be granted for:

  • Duplicate charges for the same order or account.
  • Accidental purchase without access/use (no substantive use and no download/activation of license), reported promptly.
  • Billing errors (incorrect amount, currency, tax).
  • Technical issues preventing basic use of the Plugin not caused by environment limits, where you have (a) reported the issue promptly to support@appfero.com, and (b) reasonably cooperated in troubleshooting, and the issue remained unresolved.
  • Fraud/unauthorized payment when substantiated (your bank may also require a dispute process).

5) Non-refundable cases (unless law provides otherwise)

  • Change of mind after the 14-day period or after immediate access has begun (see §3).
  • Partial period of a subscription after cancellation (no prorata).
  • Incompatibility due to unsupported or changed customer environments (see ToS §2.4 “No Compatibility Guarantee”).
  • Breach of EULA/ToS, abuse, or circumvention of license limits (e.g., exceeding Moderator seats).
  • Promotions, coupons, credits to the extent stated as non-refundable.
  • Enterprise/volume custom terms where the contract states otherwise.

6) How to request a refund

  1. Via Paddle: Use the “View Order” link in your Paddle receipt to contact Paddle Buyer Support and request a refund.
  2. Or via Appfero: Email support@appfero.com with:
    • Order ID / Invoice number (from Paddle),
    • Email used at checkout,
    • Reason for the request,
    • Confirmation whether you accessed/used the Plugin.

We or Paddle may request additional details to verify eligibility.

7) Processing & timelines

If approved, refunds are issued by Paddle to the original payment method. Bank processing times vary; please allow 5–10 business days after approval.

8) Effect of refund

When a refund is issued, your license is revoked and access to paid features ends immediately. You must cease use per the EULA.

9) Seat changes, downgrades, and upgrades

  • Downgrades / seat reductions take effect at the next billing cycle (no refunds for the current period unless required by law).
  • Upgrades / additional seats are charged immediately or prorated by Paddle, and are non-refundable once delivered, unless required by law.

10) Taxes, currency, and billing corrections

Refunds are processed in the original currency. Applicable taxes (e.g., VAT) are refunded if included in the refunded amount. Obvious billing errors will be corrected (refund or additional charge) by Paddle.

11) Chargebacks & disputes

Please contact Paddle or Appfero before opening a chargeback—most issues can be resolved faster. During a dispute, we may suspend license(s) pending outcome.

12) Third-party stores

If the Plugin is purchased via a third-party marketplace in the future, that marketplace’s refund terms may apply for that order. This policy covers purchases processed by Paddle.

13) Your statutory rights

Nothing in this policy limits rights that cannot be waived by contract (e.g., mandatory consumer protections). For B2B customers, this policy applies as written except where law requires otherwise.

14) Contact

  • Refunds/Billing: Paddle.com Market Limited (via your Paddle receipt)
  • Contact: support@appfero.com