Terms of Service
Last updated: 08 August 2025
Effective as of: 08 August 2025
1. General Provisions
These Terms of Service (“Terms”) govern your use of the Planning Poker for YouTrack plugin (the “Service” or the “Plugin”) provided by Appfero.
Provider (Appfero / Developer):
Michał Sztuka (Appfero)
ul. Nadwarciańska 50, 98-324 Toporów, Poland
VAT ID (NIP): PL8322083763
Contact: support@appfero.com
Merchant of Record (payments/invoicing/refunds):
Paddle.com Market Limited, 70 Wilson Street, London, EC2A 2DB, United Kingdom (“Paddle”).
Distribution: The Plugin may be listed and distributed via the JetBrains Marketplace, operated by JetBrains s.r.o. (“JetBrains”). JetBrains is not a party to these Terms.
By downloading, installing, or using the Plugin, you agree to these Terms, the EULA, and the Privacy Policy (together, the “Policies”).
2. Scope of Services
2.1 Integration
The Plugin integrates with JetBrains YouTrack products and may be used in either:
- Cloud – running on JetBrains infrastructure, or
- Server – installed and running on your infrastructure.
2.2 Data Handling
Appfero does not access or store operational or tracking data generated by the Plugin during its use. All operational data remain within your environment (YouTrack/your servers).
2.3 Subscription Features
The Service is provided on a subscription basis; certain features are accessible only upon payment.
2.4 No Compatibility Guarantee
We do not guarantee compatibility with all future YouTrack versions. We may modify or deprecate features at our discretion.
3. Account and Eligibility
No separate Appfero account is required. Access and identity are managed through JetBrains Marketplace and YouTrack authentication. You must have legal capacity to contract and comply with applicable laws.
4. Licensing, Seats, and Compliance
4.1 Licensed Metric – per Moderator; Participants
Access to paid features is licensed per Moderator (users who can create/host/control/close planning sessions). Participants (non‑Moderator users who join or vote without Moderator capabilities) are unlimited and do not require a paid seat.
4.2 Assigned Seats (not concurrency)
Moderator access is controlled via Assigned Seats. You may reassign seats, provided the number of Assigned Seats at any time does not exceed your purchased quantity. Concurrent usage limits do not apply.
4.3 EULA Controls
Use of the Plugin is subject to the EULA. In case of conflict on licensing/IP matters, the EULA governs.
5. Payments and Subscriptions
5.1 Paddle as Merchant of Record
All purchases, billing, tax collection, and refunds are handled by Paddle under Paddle’s terms and policies.
5.2 Renewals and Charges
Subscription terms, renewal dates, and fees are shown at Paddle checkout. By purchasing, you authorize Paddle to charge your payment method at the agreed interval until cancellation.
5.3 Refunds
Refunds (including consumer withdrawals, where applicable) are processed by Paddle in accordance with law and Paddle policies.
5.4 Delivery
Paid features are enabled upon Paddle’s payment confirmation.
6. Support and Service Changes
6.1 Support
Support is provided via email on a best‑effort basis with no SLA or guaranteed response times.
6.2 Service Modifications
We may enhance, change, suspend, or discontinue features. We will use reasonable efforts to notify you of material changes.
7. Acceptable Use
You agree not to: (a) use the Plugin unlawfully; (b) attempt unauthorized access to systems; (c) interfere with or disrupt the Service; (d) circumvent license controls; (e) use the Plugin to develop a competing product; (f) use the Plugin in safety‑critical or high‑risk contexts where failure could lead to death, personal injury, or severe environmental/economic damage.
8. Intellectual Property
All rights in the Plugin remain with Appfero. Your right to use the Plugin is a license subject to the EULA. You may not remove proprietary notices.
9. Privacy and Data Processing
9.1 Minimal Data
Appfero does not collect end‑user operational data from the Plugin. We process limited personal data received from Paddle for payment/license validation and any data you send us for support.
9.2 Privacy Policy
Processing is described in our Privacy Policy (including subprocessors/categories and retention periods). By using the Plugin, you consent to processing necessary to provide and manage your subscription.
10. Complaints
Send complaints to support@appfero.com. We aim to respond within 14 days of receipt. If you are an EU consumer, you may use the ODR platform: https://ec.europa.eu/consumers/odr/
11. Term and Termination
11.1 Your Cancellation
You may cancel via Paddle’s cancellation process; access to paid features ends at the end of the then‑current billing period (unless otherwise shown at checkout).
11.2 Suspension/Termination
We may suspend or terminate your access for violations of these Terms or the EULA (including exceeding licensed Moderators). No refunds are provided for terminations due to breach, unless required by law.
12. Consumer Right of Withdrawal (EEA/UK)
If you are a consumer, you generally have a 14‑day right of withdrawal. By requesting/receiving immediate access, you expressly consent to immediate performance and acknowledge loss of the withdrawal right once performance begins. Paddle handles eligible withdrawals and refunds.
13. Third‑Party Services and Force Majeure
13.1 Third Parties
The Service depends on third‑party services (e.g., JetBrains YouTrack, Paddle, hosting/CDN, email). We are not responsible for their terms, availability, or changes.
13.2 Force Majeure
We are not liable for delays/failures caused by events beyond our control, including outages of JetBrains or Paddle services.
14. Changes to These Terms
We may update these Terms with at least 14 days’ notice (e.g., by posting an updated version or notifying administrative contacts). Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Plugin before the change takes effect.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Poland.
- B2B disputes: non‑exclusive jurisdiction of Polish courts.
- Consumers: your mandatory consumer rights and jurisdictional protections remain unaffected.
16. Trademarks and Affiliation
YouTrack and JetBrains are trademarks of JetBrains s.r.o. Appfero is not affiliated with, endorsed by, or sponsored by JetBrains.
17. Miscellaneous
Severability. If any provision is unenforceable, the remainder remains effective.
No Waiver. Failure to enforce a provision is not a waiver.
Assignment. You may not assign without our consent; we may assign in connection with corporate transactions.
Export Control. You represent that you are not located in, under control of, or a national/resident of any country or entity subject to embargoes or sanctions, and you will comply with applicable export control and sanctions laws.
Entire Agreement. These Terms, together with the EULA and Privacy Policy, form the entire agreement regarding the Service.
Language. This document is in English and controls. Translations (if any) are for convenience only.
18. Contact
Support: support@appfero.com Payments/refunds: Paddle.com Market Limited, 70 Wilson Street, London, EC2A 2DB, United Kingdom